SHIPPING & DELIVERY:
UAE Delivery
All bicycles & Electric Scooters are delivered fully assembled in the UAE (no packaging).
If you prefer the bicycle /Scooter in a package without assembly, please leave us a message when placing your order.
Fast Delivery Timing: Orders placed before 2:00 PM are delivered within 24 hours across main UAE urban areas.
Delivery Charges: Free delivery applies to eligible items across major UAE city areas. Shipping fees apply for remote/out-of-city zones or select promotional items, which will be clearly displayed during checkout.
Standard Shipping Options:
Free Delivery (1–2 Business Days): Available on select eligible items.
Shapanza Next Business Day: Orders above AED 350 (excluding items with separate delivery charges).
Shapanza Standard Delivery: Orders below AED 350.
Direct Shop Dispatch & Schedule: Orders are packed directly at our store and dispatched in our store delivery vehicles. Deliveries are not processed or made on weekends or public holidays. Standard order processing takes 24–48 hours prior to dispatch depending on stock availability and item dimensions. International shipping is currently not available.
ORDERS:
Placing Orders: Please verify that your contact and delivery details are correct before completing your order. Shapanza is not responsible for delayed or misdirected shipments resulting from incorrect address inputs.
Order Processing & Acceptance: Orders take approximately 24–48 hours to process. Order confirmation emails do not constitute final acceptance; Shapanza reserves the right to cancel, limit, or decline orders at any time prior to dispatch.
SCOOTER WARRANTY POLICY.
After-sales service:
The warranty period of battery parts is 6 months; The warranty period of motor is 12 months.
The warranty period of charger is 6 months.
(If the water gets into the battery, the motor is not warranty)
The following is not within the warranty:
The user is not in accordance with the provisions of “manual” to use, maintain, and adjust, which cause the failure.
The users modify, repair, repair the product by themselves, to cause the damage, and they do not comply with the provisions to lead to the failure.
The users storage it improperly or accident occurs to cause the failure.
The users do not have the warranty card.
Appearance damage after the use does not belong to the scope of warranty.
The users remove the product on their own, which is beyond the provisions of the manual.
The damage caused by riding in the rain or in the water pavement and soaked in the water.
BICYCLE WARRANTY:
Bicycle Warranty: We offer a 3-day inspection warranty on select bicycle models upon delivery (excludes high-end/specialized models).
Bicycle parts & repair Service available Payable
Changes & Cancellations: To modify or cancel an order, please call customer service during operating hours before dispatch. Requests sent via email cannot be guaranteed due to message volume.
PAYMENT & INVOICING
Accepted Payments: Online payments via Visa and MasterCard (in AED), Cash on Delivery (COD within the UAE), and PayPal.
Card Verification: For credit/debit card transactions, the cardholder’s name and details must match the ID of the person placing the order.
Invoices: An official invoice is included inside your delivery parcel, and a digital copy is saved in your account dashboard.
Sanctions Compliance: Shapanza operates under UAE law and will not provide services or process transactions for countries subject to OFAC sanctions.
SECURITY & LEGAL POLICIES
Data Protection: We maintain standard security and encryption protocols to protect your transactions. Shapanza is not liable for unauthorized access resulting from malware or compromised devices on the user’s end.
Governing Law & Disputes: These terms are governed by UAE law. Any unresolved dispute shall first be negotiated in good faith for 30 days, after which it will be settled through binding arbitration under the DIFC-LCIA Arbitration Rules in Dubai, UAE (in English).
Limitation of Liability: Shapanza’s maximum liability for any purchase is strictly limited to the direct purchase price of the items ordered.
PRE-ORDERS
Delivery: Pre-ordered items ship on or near their official launch date as stock becomes available at our store.
Payment & Cancellations: Full payment is required in advance to confirm a pre-order. Cancellations must be requested at least 3 days prior to dispatch.